Four mortgage banks have been honored with the prestigious Customer Service Excellence Award at the Africa Housing Awards 2024, held recently at the Musa Yar’Adua Event Centre in Abuja.
The annual event celebrated remarkable achievements in the housing and urban development sector, with key stakeholders, policymakers, and industry leaders from across Africa in attendance.
Among the highlights of the evening was the recognition of First Generation Mortgage Bank, AG Mortgage Bank Plc., Infinity Trust Mortgage Bank Plc., and Platinum Mortgage Bank Ltd for their outstanding contributions to customer satisfaction and excellence in the mortgage industry.
First Generation Mortgage Bank has consistently delivered innovative home financing solutions while maintaining an unwavering focus on personalized customer care. Its range of services, including mortgage financing, personal banking, and small business banking, has positioned it as a trusted partner for many Nigerians.
For AG Mortgage Bank Plc, established in 2004, has demonstrated a strong commitment to customer satisfaction by building a competent workforce and adopting cutting-edge management practices. Its dedication to ethical standards and integrity has solidified its reputation as a reliable name in Africa’s mortgage industry.
Infinity Trust Mortgage Bank Plc has also distinguished itself through its flexible mortgage products, such as the Infinity Mortgage Finance Scheme and the National Housing Funds Scheme. Over the years, it has supported more than 10,000 Nigerian families in achieving their dream of homeownership.
Also, Platinum Mortgage Bank Ltd, founded in 1992 and licensed by the Central Bank of Nigeria and the Federal Mortgage Bank of Nigeria, has consistently exceeded expectations by leveraging technology, professional management, and innovative products to provide tailored mortgage solutions. The bank’s expansion to regional offices and branches nationwide underscores its commitment to delivering affordable housing schemes with unmatched service quality.
Another notable recipient at the awards was Kenya Mortgage Refinance Company Limited, which was named the Innovative Affordable Housing Solution Provider of the Year. KMRC has played a pivotal role in revolutionizing housing affordability in Kenya, refinancing over 3,200 home loans, 46 percent of which were for women homeowners, and positively impacting more than 10,000 families.
The event also celebrated leadership in the housing sector, with Nigeria’s Minister of Housing and Urban Development, Arc. Ahmed Musa Dangiwa, being named Africa Housing Minister of the Year 2024. In his acceptance speech, the minister highlighted key initiatives under his leadership, including the Renewed Hope Cities and Estates Programme, which has delivered over 10,000 housing units and created 250,000 jobs.
Dangiwa emphasized the importance of collaboration between the public and private sectors, reiterating his commitment to addressing Nigeria’s housing challenges.
Festus Adebayo, the coordinator of the Africa Housing Awards, underscored the importance of the event as a platform for inspiring innovation and fostering collaboration in the housing sector. He called on stakeholders to intensify efforts to bridge Africa’s housing deficit and create opportunities for sustainable development.
Dignitaries at the event included ministers, senators, members of the National Assembly, and leaders of housing-related professional bodies, whose presence underscored the significance of the awards as a catalyst for advancing housing and urban development across Africa.
As the event drew to a close, it left attendees with a renewed sense of purpose and commitment to innovation, collaboration, and visionary leadership in addressing the continent’s housing challenges.
